Former employee and by far the worst place I’ve ever worked at . Horrible management, treat workers like slaves . Definitely have power issues , lacks on business management skills with team . Store operstaions are disorganized. Everything is just a big mess and they continuously get away with everything. Wouldn’t recommend to work , shopping eh . New hires lack knowledge of store . However old hires are the best thing the store has and never gets the real acknowledgement deserved .
It's a store geared towards young people for sure so you have to spend a bit of time to find something appropriate. I dont recommend it for people in their 30s. I have found a couple of clothes from the shop but dont count of the quality. If you are looking for casual,trendy, and affordable clothes and accessories it is great.
Hate this Forever 21. Not a good selection and the customer service here is non-existent. It is probably the worst out of all stores in SoHo. Employees are extremely abrasive towards customers and even their own products being on the floor. Seeing employees walk right over fallen product shows they will show even less care towards you. Also, they have registers on the main floor, but you are forced to use the ones downstairs and wait on unorganized and long lines. Been here twice, just in case I came on a bad day, but nope, never shopping here again.