The good food was spoiled by the abysmal service. Once ordered, we were gestured towards a small window where we were to collect our food once our buzzers activated. Amongst a crowd of 30 or so, it took roughly 25 minutes to collect our food after a series of mishaps - buzzers going off too early, food items missing, and name mix ups. It was total chaos as other customers were having the same experience. Not fun in 90 degree weather.
Favorite Shake Shack outlet in NYC. Fantastic ambience both during the day and night. Nothing like having absolutely awesome tasting burgers, cheesy fries and refreshing lemonade in Madison Square Park!
It could be just psychological...but I swear the burgers taste better here at the original than any other of their chains. Must be nostalgia too, and the outdoor setting. Still my favorite burger in NYC.
Lines appear to be long but the wait isn't bad. They have a good system with friendly employees handing menus to smooth the process so you know what to get once you're close to the ordering window. They are also helpful in answering any questions ahead of time. Food taste great and consistent with all other Shake Shack restaurants I've been to. No restrooms available near by, so be mindful when consuming liquids. Ambiance is in the heart of the park itself with beautiful views of landmark buildings peaking above the trees as reminders of how beautiful this city is intertwined with nature while eating.